FAQ
Help
Frequently Asked Questions
Everything you need to know about your Ava Lockhart jewelry. Can't find your answer? Email us at support@avalockhart.com — we reply within 24 hours, Monday to Saturday.
Will my jewelry tarnish or fade?
Not on our watch. Every piece is finished in 18K PVD gold plating over premium stainless steel — made to keep its color through daily wear, not fade in a few weeks like standard plating. If a piece ever does lose its color, our Lifetime Color Warranty has you covered.
Can I shower, swim or work out in it?
Yes — that's the whole point. Our jewelry is fully waterproof: shower in it, swim in it, sweat in it. Water won't lift or dull the finish, so you never have to take your pieces off.
Is it safe for sensitive skin?
It is. Our pieces are hypoallergenic, built on a premium stainless steel base with no lead and no nickel-heavy alloys. The reactions cheaper jewelry causes usually come from copper or brass oxidizing against the skin — our pieces are made without either.
How does Buy 1, Get 2 Free work?
Add any 3 or more items to your cart and your 2 lowest-priced items are automatically free at checkout. No code needed — the discount applies itself.
How much is shipping, and how long does it take?
Shipping is free on all orders over $99, and a flat $4.95 under that. Orders are processed within 1–2 business days, then tracked delivery takes: USA 4–10 business days, UK & Europe 3–10, Canada 5–10, Australia 4–10, rest of the world 5–15. You'll get a tracking link by email the moment your parcel ships.
Will I have to pay customs or import taxes?
US orders incur no extra charges. International orders may be subject to customs duties or import taxes set by your country — these are determined by your local customs office and are the responsibility of the recipient.
What does the Lifetime Color Warranty cover?
If your piece ever tarnishes or loses its color, we'll replace it — for life. Email a photo of the item and your order number to support@avalockhart.com and we'll arrange a replacement or store credit. (Lost, stolen or intentionally damaged items aren't covered.)
What's your return policy?
You have 30 days from delivery to change your mind for a full refund. See our refund policy for the details, or just email us and we'll take care of it.
How do I find my ring size?
Every ring page has a Size Guide next to the size selector with a US/UK conversion chart and an at-home measuring method — or see the full ring size guide. Between sizes? Go one up.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also visit our Track Your Order page, or email us your order number and we'll check on it for you.
Can I change or cancel my order?
We move fast, but if you email support@avalockhart.com with "Order Change" and your order number as soon as possible, we'll do everything we can before it ships.
Does it arrive gift-ready?
Every order arrives in our signature Ava Lockhart box — ready to hand over as-is, no wrapping required.

